Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering quality support on–time is our main priority, so that we support each Linux web hosting services plan with a one hour ticket resolution warranty. When you submit a ticket or send us a message, our user customer assistance staff will do all they possible can to give the most acceptable solution to your situation and to give you information promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is offered by a group of licensed specialists who are ready to react to your request quickly. You can easily get hold of the tech support crew by launching a tech support ticket from your Hosting Control Panel or by posting us an email. On working days, you can also call us on the telephone or take advantage of the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • FandH’s Control Panel presents an in depth know–how base that is included in all parts. In each section, you will find a Help press button that will load for you a group of step–by–step courses on how to work with a certain option or conduct a specific action. Moreover, we have produced tutorial video clips so as to get a better idea of the Control Panel’s interface.