A 1–Hour Support Ticket Response Guarantee
All your assistance requests will be responded to within maximum 60 min after the trouble ticket or e–mail was received. If your case requires further assistance from a sysadmin, we will forward the ticket or the email to the person in charge, in a timely manner then leave a comment to inform you that more time will be needed for discovering the optimal solution. Furthermore if you take advantage of our Admin Services package, all of the server administration services included there will be performed whenever you specify.
An Exceptional Tech Support Service
Should you require assistance working with the Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, do contact the customer support team at any time via the ticketing system. Furthermore, should you require assistance managing your server, you can make use of the Admin Services package, that includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, backup hard drive storage space, etcetera.
A User–Friendly Help Section
Every Linux dedicated hosting server is equipped with our free Hosting Control Panel, which features an integrated knowledgebase and a selection of educational video tutorials. Whenever you require help while working with the Hosting Control Panel, just press the Videos or Help buttons situated in the upper right corner.