A 99.9% Server Uptime
We’ve built our web hosting system using stable hardware components and heavily modified software. Our administrators have installed a tweaked version of Security–Enhanced Linux on our machines in order to ensure optimal security and reliability. We’ve installed several anti–DDoS mechanisms coupled with highly efficient firewall programs to make sure our internal network is invincible and secure.
All Linux web hosting services plans feature a 99.9% server uptime guarantee. And no matter which datacenter you choose, the uptime guarantee remains the same.
A 99.9% Network Uptime
If you’d like to deliver an enterprise–grade hosting service, you can rarely depend on the default network configuration in a datacenter. We have built our very own custom internal network to ensure an ultra–fast connection speed with the outside world.
And because of this, regardless of which data center facilities you select: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you will enjoy an assured 99.9% network uptime. And this uptime guarantee is available with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to curtail all potential risks with our cloud hosting plans and regardless of the fact that our company offers exceptional customer support, there are cases when the customer is simply not pleased with what we offer. Or he has to upgrade to a more powerful hosting solution, such as a virtual private server or a dedicated hosting server.
This is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not completely satisfied, we will give you your money back.
24/7 Technical Support
If you happen to have a hosting company, your customer service technicians are of prime importance. That is why we have meticulously gathered a very knowledgeable team of technical support engineers, each with many years of experience behind his back. With their help, our company offers 24x7 support with all our hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All customer service requests are responded to in under 1 hour and our average ticket response time is under 20 minutes!