Although this is not the keyaspect for you to recognize a reliable web hosting provider from a bad one and a reseller from an actual provider, being able to call and talk to a live person is a sign that you are not using the services of a one-person company and that you will be able to get in touch with someone any time you're in need of support. The telephone support for hosting services may vary from general to experienced, which means that the issues which can be resolved with a call vary based on the provider. Generally, these matters are more basic and include billing or 1st level technical issues as more complex problems often need a support ticket where both you and the sysadmins can follow the proceedings with a specific issue. Still, having the option to phone call your service provider can save you a lot of time and efforts for the numerous small things that may eventually show up at the time you manage your hosting account.
Phone Support in Web Hosting
All our web hosting packages feature phone support fourteen hrs per day even on official holidays, so that if you do not have an account yet, you will be able to phone us and find out more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you will be able to contact the number that is nearer to you. In case you are an existing customer, we will assist you timely with all the general and billing issues and with multiple technical matters so as to save you time and efforts - we are aware of the fact that often it's more convenient to speak with a live person so as to get things done immediately. Of course, some issues simply cannot be taken care of on the telephone, so if this is the case you can take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
Every time you need additional information for the Linux semi-dedicated hosting that we offer, you are able to call some of the three support lines we have around the globe - in the U.S.A., the UK and Australia. Thus, you are able to check ahead of time if our services will be suitable for your websites. If you are already our client and you've got a semi-dedicated account, you can contact us on the phone for 14 hours daily about any kind of billing or basic queries. For strictly technical matters you will need to employ our ticketing system and get in touch with our tech support as someissues just need more time to be solved, still we can help you over the phone with a number of minor technical issues as well, saving you time and efforts.