One-Hour Response Guarantee in Web Hosting
Our Linux web hosting services include a one-hour response time guarantee, which goes to say that regardless of what inquiry or obstacle you may have, we’ll always be there to lend you a helping hand. In fact, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our customer care team reps will be at your service 24x7, even on holidays and weekends, which implies that you’ll obtain swift assistance at all times. We understand exactly how priceless time can be, so by the time we respond to your e-mail or support ticket, we’ll have examined the matter and, if we haven’t figured out a solution, we’ll give you more info about what you have to do on your end, when the circumstances require this. With our support services, you can be certain that there will be someone to lend you a hand instantaneously, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our really fast support services. You will obtain a reply to any ticket posted through the web hosting Control Panel or e-mail sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. Often, it takes substantially less time to explore and fix a problem. We’ll supply you with more information in case the solution entails something that should be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be absolutely the same and considering the fact that our support team is available 7 days a week, you will receive immediate assistance for virtually any general, billing or technical issue irrespective of what time of day or night it is.