If you’ve ever got any questions with regard to the hosting service or you face a problem with your websites, you’ll need to contact the web hosting company’s customer support team. It may not make a difference how soon they will answer when you've got a query of a general nature, but an issue like an unsuccessful script update, for example, may lead to your website becoming broken or unreachable on the web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be offline. If you offer services or goods online, any downtime will influence your site in a destructive way and you may lose existing or potential visitors. Lots of web hosting providers, primarily resellers, answer tickets and emails within twenty four hours, but in the online realm this is far too long, since visitors will rarely go back to a site that’s not working properly for a prolonged period of time.
One-Hour Response Guarantee in Web Hosting
Our Linux web hosting services include a one-hour response time guarantee, which goes to say that regardless of what inquiry or obstacle you may have, we’ll always be there to lend you a helping hand. In fact, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our customer care team reps will be at your service 24x7, even on holidays and weekends, which implies that you’ll obtain swift assistance at all times. We understand exactly how priceless time can be, so by the time we respond to your e-mail or support ticket, we’ll have examined the matter and, if we haven’t figured out a solution, we’ll give you more info about what you have to do on your end, when the circumstances require this. With our support services, you can be certain that there will be someone to lend you a hand instantaneously, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our really fast support services. You will obtain a reply to any ticket posted through the web hosting Control Panel or e-mail sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. Often, it takes substantially less time to explore and fix a problem. We’ll supply you with more information in case the solution entails something that should be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be absolutely the same and considering the fact that our support team is available 7 days a week, you will receive immediate assistance for virtually any general, billing or technical issue irrespective of what time of day or night it is.