A live chat is a real-time way of communication between a website hosting supplier's support crew and its clients. It is a very efficient way to receive some info about the web hosting services or get some issue resolved as you are talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower possibility of mistakes any time you exchange info such as usernames or domain names, the quicker response time because the communication is live plus the fact that you don't have to stay on the chat constantly - you'll be able to do something else entirely while the representative examines the issue involved. In addition, you can become a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone charges that you'll need to pay if you are calling to a different country.
Live Chat Support in Web Hosting
As a part of the support services that we supply for all of our Linux web hosting services, we have live chat support that is online each and every day, even on holidays. You'll be able to contact us regardless of whether you already have an account or not, considering that we will assist you with all kinds of things, ranging from supplying you with basic info on our services if you aren't our customer yet and you are considering to purchase one of the plans, to helping you with creating an email account in an email client. Some problems are more complicated and time-consuming, therefore you will need to employ the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is available to all of our potential and present clients. If you're thinking about a new website hosting account, you're able to chat in real time to one of our representatives and receive more info about our Linux semi-dedicated hosting so as to pick the perfect package for your web sites. In case you already own an account with us, we'll be able to support you in a very timely manner with general, billing and first-level techmatters. Although in certain cases you will need to open a support ticket as there are issues that cannot be resolved on the live chat, we'll be able to help you with various basic tasks, like setting up an e-mail account in an e-mail client or forwarding one domain name to another one. This way, you'll take advantage of quick support and you'll save a lot of time.