There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the least complicated form of communication for many reasons. If no customer service staff representative is available at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably be received. Also, you can copy & paste extensive pieces of info without the need to worry about typos, and in case a particular issue requires more time to be fixed or a number of replies need to be exchanged, all the information will be in one and the same location, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to contact your hosting provider is that they are often separate from the hosting platform, which implies that if you need to provide information or to adhere to instructions, you will have to use at least two separate admin interfaces and this number might increase in case you wish to administer a couple of domains. Additionally, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a reply.