Integrated Ticketing System in Web Hosting
In stark contrast with what you may find with lots of other hosting companies, the support ticket system that we’re using with our Linux web hosting services is an indivisible part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize several logon names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in a single location. So, if you’ve got an enquiry or chance upon a complication, you can get in touch with our support staff momentarily. Our system features a smart search functionality. This goes to say that even if you have opened tons of tickets through the years, you will be able to find the one that you want in an instant. Furthermore, you can check knowledge base guidelines for troubleshooting commonly experienced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more efficient to manage everything in one single place, so we’ve integrated a trouble ticket system into the in-house built Hepsia Control Panel, which comes with each semi-dedicated server plan. This will enable you to handle the communication with our client care staff along with your account, which goes to say that you won’t have to memorize one more log-on name for some other admin console. You will be able to post a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you’re browsing the files within your semi-dedicated account. Additionally, you can look through older tickets using an intelligent search box or read relevant knowledge base articles, which offer solutions to commonly faced challenges. The inbuilt ticketing system is closely monitored 24/7/365 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you out.