There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the least complicated form of communication for many reasons. If no customer service staff representative is available at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably be received. Also, you can copy & paste extensive pieces of info without the need to worry about typos, and in case a particular issue requires more time to be fixed or a number of replies need to be exchanged, all the information will be in one and the same location, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to contact your hosting provider is that they are often separate from the hosting platform, which implies that if you need to provide information or to adhere to instructions, you will have to use at least two separate admin interfaces and this number might increase in case you wish to administer a couple of domains. Additionally, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Web Hosting

In stark contrast with what you may find with lots of other hosting companies, the support ticket system that we’re using with our Linux web hosting services is an indivisible part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize several logon names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself in a single location. So, if you’ve got an enquiry or chance upon a complication, you can get in touch with our support staff momentarily. Our system features a smart search functionality. This goes to say that even if you have opened tons of tickets through the years, you will be able to find the one that you want in an instant. Furthermore, you can check knowledge base guidelines for troubleshooting commonly experienced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything in one single place, so we’ve integrated a trouble ticket system into the in-house built Hepsia Control Panel, which comes with each semi-dedicated server plan. This will enable you to handle the communication with our client care staff along with your account, which goes to say that you won’t have to memorize one more log-on name for some other admin console. You will be able to post a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you’re browsing the files within your semi-dedicated account. Additionally, you can look through older tickets using an intelligent search box or read relevant knowledge base articles, which offer solutions to commonly faced challenges. The inbuilt ticketing system is closely monitored 24/7/365 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you out.