Many users who begin using their first hosting account, or switch companies, typically have queries in regards to how specific tasks are accomplished or come across obstacles when setting up various things, including emails, website settings, and so on. This is why, some web hosting companies have prepared documentation with the most popular questions and problems so as to help their customers obtain information swiftly and easily. Consequently, the tech support engineers can spend more time on actual issues that given customers may be experiencing, because the solution for the minor things will already be available on the World Wide Web and customers can cope with them without touching base with the client care team. Having detailed documentation is truly important, particularly for new customers with no past experience, since the hosting service entails a huge amount of features and lots of individuals can get perplexed about what action to take. A good information repository can both help you accomplish the tasks that you wish and learn how the web hosting service works as a whole.
Extensive Online Documentation in Web Hosting
If you have purchased your first web hosting account from our company or have transferred your website over to us, you’ll grow accustomed to our platform and our custom-created Hepsia Control Panel in no time as we have compiled a substantial online knowledge base where you can find all the info that you’ll ever need – both general info in regard to the service as a whole and more concrete info about the different functions that you can make use of and the predicaments that you could experience. The articles are available in 2 places. The whole article collection is accessible through the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each section of the Control Panel too. You can discover how to accomplish basically everything, from creating an .htaccess file to administering a mailing list, and all the articles include comprehensive instructions, so you’ll never get disoriented due to an unclear text. Of course, in case you have a more specific problem and you don’t find anything about it in our knowledge base, you can contact our help desk staff 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers come bundled with an extensive online article repository where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We’ve compiled it based on the feedback that we have acquired from our customers over the years and, as a result, our articles address specific issues that you could stumble upon and present the best means of solving them, for instance receiving an HTTP 500 error message or being unable to send emails from your computer although you have the right SMTP server settings. The articles are available in every single Control Panel section and you can access them whenever you like. They can help you heighten your knowledge not only about our platform, but also about the web hosting realm as a whole, as they feature how-to guides and general information such as what file access permissions or cron jobs are.