The customer support that you'll get from your web hosting provider is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical problem with a current account. Prompt and correct info regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real website hosting provider and not from a reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them directly, it is almost certain that you will wait for a couple of days to get an answer to any question, therefore your sites may stay offline for ages. In comparison, a provider that offers numerous means of communication and has a tech support crew available at any time can assist you right away and help you minimize or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Web Hosting
We offer 24/7 billing, customer and tech support for all of our Linux web hosting services
. Even if you aren't our client yet and you have some questions, we can assist you right away and provide the necessary information, to give you a choice to make the very best decision when you buy your new web hosting account. We are available any time, including weekends and holidays, and we offer several options for communication to contact us - phone, live chat, emails and support tickets. For your benefit, we have multiple phone numbers around the world, so that you're able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget about waiting for several days to get assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get prompt assistance, particularly if your web site is not running as it should be for some reason. Our Linux semi-dedicated hosting
feature 24/7 customer and technical support, so that if something happens, you will be able to use several methods to get in touch with us - telephone line with several local numbers globally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and basic issues, which means that in case you don't have an account yet, for example, you'll be able to find additional info regarding our solutions, or we can assist you with less difficult technical issues. The second two options are for solely technical matters or anything that is more time-consuming due to the fact that it's more convenient to track the correspondence between you and our technical support crew. The guaranteed maximum answer time for them is only an hour, the typical one - 15-20 minutes, so you won't have to wait for a whole day to receive support like you may have to do with various other service providers.
24/7 Customer Support in VPS Hosting
Every single virtual private server
package that we provide comes with 24/7 customer and technical support, so in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we provide different means of communication - telephone support with several local numbers around the world, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters because it is much easier to monitor what is going on. The maximum guaranteed response time for all of the e-mail messages and tickets is 60 minutes, but it rarely takes that long to get support. When you add the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max answer time warranty, you will get quick support when you buy a dedicated server
through our company. Our customer and tech support teams are available 24/7/365, as a result every time you open a support ticket from your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you will get a reply within one hour, even during holidays. Our ticketing system is the perfect option when the issue in question needs more time to be resolved or when it should be forwarded to our administrators, because it is far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.